FAQ & Contact Us2020-06-09T16:01:02+00:00

Frequently Asked Questions

Drink Aware2020-06-18T15:38:26+00:00

Drink aware: we want everyone to have fun and be safe, if you are seen to be ruining the experience for someone else you will be asked to leave.

COVID-19 UPDATE2020-06-18T15:36:57+00:00

COVID-19: we are keeping an eye on government guidelines but check our socials for update.

Booking large groups?2020-06-18T15:35:21+00:00

Please call 0208 830 5959 or email hello@awesome-events.co.uk .

Please note that no single sex parties of 15 or more, if that is the case please email us to book/ discus.

Is there a cloakroom?2020-06-18T15:33:45+00:00

YES, we recommend using our cloakroom as coats and jackets often get misplaced and taken home by accident. £2 charge.

I have an unusual question that hasn’t been addressed here what do I do?2020-05-26T15:31:29+00:00

No problem, drop us an email or give us a call and hopefully we can help! – hello@awesome-events.co.uk

0208 830 5959

How late can we book tickets?2020-05-26T14:45:28+00:00

Mid-day on the day of the event. 

Are tickets available on the door?2020-05-26T14:45:14+00:00

Tickets are not guaranteed however; we are high in demand and want to ensure everyone can attend and have a boogie, so these are subject to availability. 

What if I have an allergy/specific food requirements?2020-05-26T14:43:55+00:00

Our beer is gluten free, hurray! Gluten free, vegan and vegetarian options are available at various food stalls. For any other allergies please ask the caterer before purchase. 

How do I get there?2020-05-26T14:43:05+00:00

A short 4 minute walk from Canada Water station. This can be reached via the Jubilee Line.

Other stations are Rotherhithe (8min) and Surrey Quays (10min).

Dock X Unit 1

Canada Water Retail Park

Surrey Quays Rd

SE16 2XU

Is the venue wheelchair accessible?2020-06-18T15:29:18+00:00

Of course! Dock X is fully accessible, please get in contact with the Awesome team on 0208 830 5959 or hello@awesome-events.co.uk  if you are attending in a wheelchair so we can be aware.

Lost Property?2020-05-26T14:39:38+00:00

We have a lost property box in which the item will be held in for 24 hours. Get in touch with the Awesome team on 02088305959 or hello@awesome-events.co.uk to collect your item. 

Will there be flashing lights at the event?2020-05-26T14:37:59+00:00

Strobe and flashing lights will be present. Please be cautious if these will affect you. 

What can I bring with me?2020-05-26T14:37:32+00:00

Try not to bring a bag with valuables however, if this is necessary we do have a cloakroom with a £2 per item charge.

No drink, food or sharp objects are permitted into the venue. We will be conducting searches on the door so be prepared!


Is there table service?2020-05-26T14:36:52+00:00

Table service for category A, VIP and VVIP bookings – so splash the cash! 

Can I bring my dog?2020-05-26T14:35:29+00:00

Only if it is a sausage dog with ketchup! 

Only joking, guide dogs only,

Can I dance on tables?2020-05-26T14:34:31+00:00

Trust us, there will be enough space on the dancefloor. We cannot allow you to dance on the tables as we want to keep you safe! 

Do I have to dress up?2020-05-26T14:33:40+00:00

Why would you not? Stick on your tightest lederhosen, grab your little blonde pigtails and most importantly, your beer goggles! There is prize for the best costume at each event – you’ve got to be in it to win it!

However, if you do not feel comfortable we will let you in wearing regular clothing.

What if I cannot make the event?2020-05-26T14:33:04+00:00

We can only refund tickets 30 days before the event so get there! 

Can I pay with cash or card?2020-05-26T14:28:45+00:00

Doktoberfest will be the first of its kind to go cashless for 2020. All of our vendors are equipped with card machines for you to pay swiftly and get drinking. The cloakroom and food vendors will be cashless too. 

How will I know where I am sitting?2020-05-26T14:28:09+00:00

Designated table areas will be signposted with clear walkways between the tables for you to get down and get drinking!

Is there an age limit? (+18)2020-05-26T14:32:03+00:00

Strictly 18+. Due to the nature of our event attendees must be of age to consume alcohol.

Entry will not be permitted if you cannot provide a valid form of ID on the door.

What time do doors open/close?2020-06-18T15:36:07+00:00

General admission is from 6 pm. 

Last entrance: 9pm – so don’t be late! 

Contact Us

  • hello@awesome-events.co.uk

  • 0208 830 5959

  • Dock X Unit 1, Canada Water Retail Park, Surrey Quays Rd SE16 2XU